Terms of Use & Acceptable Use Policy

Effective Date: September 29, 2026 Last Updated: September 29, 2026

These Client Hub Terms of Use & Acceptable Use Policy ("Hub Terms") govern use of the BrandLabs Client Hub at app.brandlabsco.com.

The Client Hub is operated by BrandLabs Co., LLC and is intended for BrandLabs clients, authorized client representatives, team members, contractors, and other approved users.

These Hub Terms supplement the BrandLabs Terms of Service and any applicable Client Agreement.

Purpose of the Client Hub

The BrandLabs Client Hub provides a centralized digital environment for managing aspects of the relationship between BrandLabs and its clients.

Depending on your engagement and permissions, the Client Hub may provide access to projects, milestones, tasks, work requests, communications, files, calendars, forms, proposals, agreements, invoices, payments, subscriptions, deliverables, approvals, reports, and other resources.

Authorized Access

Access to app.brandlabsco.com is limited to authorized users.

You may access only information and functionality made available to your account.

You may not attempt to access another client's workspace, administrative functionality, restricted information, or another user's account without authorization.

Account Security

Users are responsible for maintaining the confidentiality and security of their account credentials.

You may not knowingly share your account with unauthorized persons.

Notify BrandLabs promptly if you suspect unauthorized access, compromised credentials, or another account-security issue.

Client Administrators and Team Members

A client may authorize multiple employees, representatives, or collaborators to access its Client Hub workspace.

The client is responsible for determining who should receive access and for notifying BrandLabs when access should be added, modified, or removed.

Users accessing the Client Hub on behalf of an organization represent that they are authorized to do so.

Files and Uploads

Users may upload materials reasonably necessary for their BrandLabs engagement.

By uploading materials, you represent that you have the legal right to provide those materials and authorize BrandLabs to process them in connection with the applicable engagement.

Users may not upload malicious code or materials that violate applicable law or another party's rights.

Unless specifically requested, users should avoid uploading unnecessary highly sensitive information such as Social Security numbers, complete payment-card numbers, personal medical records, passwords, or other sensitive credentials.

Client Requests

Requests submitted through the Client Hub do not automatically modify the scope, price, or timeline of an existing engagement.

BrandLabs may determine that a request constitutes additional work and may require approval of additional scope, fees, resources, or timing before beginning that work.

Approvals

The Client Hub may allow authorized users to review and approve deliverables, creative materials, strategies, requests, or other work.

An approval submitted through the Client Hub by an authorized user may be relied upon by BrandLabs as the client's authorization to proceed.

Clients are responsible for establishing internally which individuals have authority to approve work.

Client Responsibility for Final Review

Before approving materials, clients should review relevant factual information, claims, names, contact information, pricing, links, legal disclosures, trademarks, and other client-specific information.

BrandLabs may rely on the client's approval when moving materials into production, publication, distribution, advertising, or other implementation.

Communications

Messages, comments, requests, approvals, and other communications submitted through the Client Hub may become part of the applicable project or client record.

Users are expected to use the Client Hub professionally and may not submit unlawful, threatening, abusive, defamatory, discriminatory, malicious, or otherwise prohibited content.

Internal BrandLabs Information

Certain BrandLabs information is intended solely for internal business use and may not be visible to clients.

Use of the Client Hub does not provide a client or user with a right to access BrandLabs internal notes, internal communications, labor costs, employee or contractor records, proprietary processes, internal strategy discussions, prompts, templates, profitability information, or other internal BrandLabs information.

Intellectual Property

Access to content through the Client Hub does not itself transfer ownership of that content.

Ownership and licensing of client deliverables are governed by the applicable Client Agreement and BrandLabs Terms of Service.

BrandLabs proprietary materials remain the property of BrandLabs.

Confidentiality

Information available through a client's workspace may contain confidential or proprietary information.

Users must not disclose, reproduce, distribute, or otherwise use confidential information except as authorized by the applicable client, BrandLabs, or law.

Prohibited Uses

Users may not use the Client Hub to gain unauthorized access to systems, accounts, or data; circumvent security or permission controls; introduce malware, viruses, or malicious code; conduct unauthorized automated scraping or extraction; interfere with system operation; impersonate another person; upload unlawful or infringing materials; access or use another client's information without authorization; or engage in fraudulent or unlawful conduct.

Third-Party Technology

The Client Hub may rely on third-party software, hosting infrastructure, integrations, payment processors, communications tools, automation services, and other technologies.

Availability may therefore be affected by third-party maintenance, outages, updates, policy changes, or service changes outside BrandLabs' reasonable control.

Availability

BrandLabs intends the Client Hub to provide convenient access to client resources but does not guarantee uninterrupted or error-free availability.

The Client Hub may occasionally be unavailable because of maintenance, updates, technical issues, security measures, or third-party service interruptions.

Portal Access and the Client Relationship

Access to the Client Hub is provided in connection with an authorized relationship with BrandLabs.

BrandLabs may modify, restrict, suspend, or terminate access when an engagement ends, a user is no longer authorized, an account presents a security concern, payment obligations are materially delinquent where permitted by the applicable agreement and law, or these Hub Terms are violated.

Access Following Termination

Clients are responsible for downloading materials they are entitled to retain before Client Hub access expires when BrandLabs provides a reasonable opportunity to do so.

BrandLabs may retain or archive project and account records according to its retention practices and contractual or legal obligations.

Termination of Client Hub access does not alter intellectual-property rights, confidentiality obligations, payment obligations, or other provisions intended to survive termination.

Privacy

Use of app.brandlabsco.com is subject to the BrandLabs Privacy Policy.

BrandLabs Terms of Service

The BrandLabs Terms of Service also apply to use of the Client Hub.

If these Hub Terms conflict with an executed Client Agreement concerning a client's purchased services, the executed Client Agreement will control with respect to that conflict.

Changes to These Hub Terms

BrandLabs may update these Hub Terms as the Client Hub, our technology, our business practices, or applicable requirements evolve.

The current version will display its "Last Updated" date, and material changes will be handled in accordance with applicable law.

Contact

Questions regarding the BrandLabs Client Hub may be directed to:

BrandLabs Co., LLC
Charlotte, North Carolina
brandlabsco.com